Staying ahead in a global market takes great people and we’re looking for new minds and ideas to drive us on. If you think you’ve got what it takes then introduce yourself to us by sending your CV to:

Bonny M. Daniels
Executive Office/HR Manager
US Office:  1-571-346-7607
UK Office:  +44 1962 280161
E-mail:  newjobs@activenavigation.com

Current Position Openings

Channel Manager – Federal

Job Location: Reston, VA
Job Type: Full Time

Full job description

Overview

Active Navigation is a fast-growing enterprise software company with global recognition as an emerging leader in the privacy and data governance market.

Our newly renovated Reston offices offer proximity to metro, free parking, free gym access, and access to shopping and restaurants. You will find us to be collaborative, friendly, high energy and fast moving with a start-up culture.

This position reports directly to the Chief Revenue Officer.

This position is responsible for driving revenue through channel partners by maintaining relationships with current Federal partners and managing the complete partner lifecycle. This includes recruitment, go-to-market plan development, training, enablement, sales, marketing and measurement.

Key Responsibilities

  • Build focused partner relationships and increase revenue through the channel
  • Identify, qualify and onboard new partners
  • Create strategic business plans to curate effective and mutually beneficial partnerships
  • Develop and deliver training for partners on both selling methods and technical implementation/use
  • Facilitate joint selling between partners and Active Navigation’s Federal sales team
  • Coordinate channel marketing activities with partners to expand into new markets
  • Create and maintain a seamless communication channel with partners and act as the central point of contact
  • Provide monthly reporting on the state of the engagement and activity using KPI’s
  • Regularly meet with partners over the phone and in person
  • Deliver against sales and revenue targets
  • Be a key contributor to help define and scale the optimal channel partner program

Requirements

  • Experience working with the Federal Government
  • 3+ years in Partner Management or Channel Sales
  • Strong technical skills and the ability to pick up a new software to deliver training
  • Excellent communication skills, both verbally and in writing
  • Strong presentation and negotiations skills
  • Organized, highly self-managed and self-starting
  • In depth experience with Microsoft Office tools and Salesforce.com

Experience in these areas a plus:

  • Working for a B2B/ B2G software company
  • Understanding of the data privacy technology landscape
  • Working in a start-up environment

Education

  • Bachelor’s degree in Business or related field.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position requires up to 20% travel.  The role will be based out of Reston, VA but you should expect to travel to Washington DC and its suburbs (Arlington, Rockville, Alexandria etc.) to meet with partners regularly.

Selected candidates will have to agree to background check and drug testing.

Product Marketing Manager

Job Location: Reston, VA
Job Type: Full Time

Full job description

In this role, you will partner with the Chief Revenue Officer to drive the growth of the brand. You will gain deep insights into target customers, craft offers to meet their needs, partner cross-functionally to implement offers, define positioning, packaging, and pricing strategies, and drive sales and marketing plans. We are looking for someone who thrives in an entrepreneurial environment. We are looking for a natural leader who can take charge and build great, collaborative relationships across the business while driving business results.

Essential job functions

  • Own product go-to-market strategies that maximize Active Navigation’s routes to market and the impact to our customers
  • Craft product messaging and positioning that cuts through the clutter of a competitive market
  • Execute marketing plans designed to raise awareness, establish our reputation as a thought leader globally, engage and retain our current base of customers, and drive attainment of corporate objectives
  • Develop insights on customers, competitors, and market trends that allow you to unlock new opportunities and hedge against business threats
  • Identifying external channels for proliferation of solution messaging including channel partners, websites, industry events, and social channels
  • Partner with product and service delivery teams to align roadmaps with offer needs
  • Collaborate with leaders of other functions to implement comprehensive sales and marketing plans (e.g. acquisition marketing, customer marketing, sales, etc.)
  • Partnering closely with the sales and channel partner teams to develop compelling sales enablement tools specifically for the region the solution is being marketed in and support the sales strategy
  • Track KPIs and engage the cross-functional teams to ensure financial goals are met
  • Partner with Chief Revenue Officer to meet financial goals
  • Provide regular updates on business performance, opportunities, and risks

Qualifications

  • The ideal candidate will have experience with B2B enterprise software marketing, with cloud experience being a plus. More importantly, we’re seeking someone with the skills and qualities that will make them successful on our team – strong communicators who are motivated, thoughtful, collaborative, strategic, and results-oriented will thrive in our environment.
  • 6-8 years of professional experience, including roles within Product or Solutions Marketing
  • Track record of defining positioning, pricing, and packaging strategies that drive business results
  • Strategic thinker and experienced operator: Proven ability to both identify opportunities in the marketplace and drive action to pursue those opportunities
  • Self-starter who can operate with limited guidance but knows when to ask for help
  • Outstanding flexibility, adaptability and sense of accountability
  • Local to the Northern VA area with ability to travel up to 10% as needed

Produt Support Manager (Help Desk)

Job Location: Reston, VA
Job Type: Full Time
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Full job description

Summary/Objective

We are looking for an experienced product support manager to join and lead our product help desk and technical support team. Your focus will be to lead our product support team to provide excellent customer service and resolve all technical issues. For success you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase customer satisfaction.

Responsibilities
• Set specific customer service standards and manage and develop the support team to continuously improve its performance
• Ensure customer service is always timely, accurate and professional
• Recruit, train and support help desk representatives and technicians
• Lead customer support by pro-actively responding to queries and managing issues to their conclusion
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas for improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams including product management and development
• Work in close collaboration with customer success to ensure a consistent customer experience.

Requirements
• Minimum of 5 years successful experience as a help desk, service desk or product support manager
• Customer-service oriented with a problem-solving attitude
• Hands on experience with product support and help desk software tools
• Solid technical background with an ability to give instructions to a non-technical audience
• Excellent written and verbal communications skills
• BS degree in Computer Science, Information Technology or relevant field

Product Manager

Job Location: Reston, VA
Job Type: Full Time

Full job description

Overview

The Product Manager is responsible to the Chief Technology Officer for the product planning and execution throughout the product life-cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, support, sales and product marketing to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals. The product manager is also responsible for adhering to and promoting the company values by performing duties in a manner that is consistent with being a team leader and supports the continued growth of the company.

Responsibilities:
• Define and maintain the product roadmap and supporting prioritized product backlog
• Collaborate with product development to define, plan and deliver releases, component features and user stories
• Work with external third parties to develop partnerships and licensing opportunities
• Run beta and pilot programs with early-stage products and samples
• Be an expert with respect to the competition
• Act as a leader within the company

Requirements:
• Define and maintain the product roadmap and supporting prioritized product backlog 
• Demonstrated success in delivering product in an agile framework• Work with external third parties to develop partnerships and licensing opportunities
• 5+ years of experience in the enterprise information governance or related market
• Excellent written and verbal communication skills
• Bachelor’s degree (MBA or equivalent preferred) 
• Technical background, with experience in file analysis, enterprise search or related product domain
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Must be able to travel as required

Customer Success Manager

Job Type: Full Time

Full job description

The Customer Success Manager (CSM) position is responsible for developing customer relationships that promote retention/loyalty by working closely with customers to ensure they are satisfied with Active Navigation’s market leading File Analysis software.  This position will hold the crucial role in our customer’s journey (post sales) – from adoption, to retention, then expansion and ultimately advocacy.  The CSM role will be heavily metric driven and the right candidate will be able to manage to several Key Performance Indicators (KPIs) such as satisfaction, NPS, churn, upsell/cross-sell, etc.

Essential Functions

  • Set the groundwork for our client’s successful journey by taking part in the post-sales engagement process, including the coordinate of onboarding, product implementations, and renewals, relying heavily on our professional services and support teams.
  • Monitor, measure, and map the client’s successful usage of our core platform (Discovery Center) to minimize churn.
  • Maintain technical knowledge of Active Navigation’s products and guide our clients through the most relevant features for their specific business use cases, expanding usage and adoption of our products, using data and best practices.
  • Provide an exceptional customer experience using proactive communication and coordinating with internal and external stakeholders.
  • Monitor and maximize the life-time value (LTV) of enterprise customers.
  • Provide continuous feedback and new feature requests to our development teams.

Competencies

  • The ability to work collaboratively with Sales, Support and Professional Services team members to ensure an exemplary experience for our customers.
  • Driven by the desire to ensure that our customers are happy and are successfully using our products.
  • Account management and strategic selling skills, particularly within complex, large scale commercial enterprises, with numerous stakeholders.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes and KPIs.
  • Experience in document creation.
  • A service-oriented, can-do attitude: you are able to stay enthusiastic and work on the go-forward strategy.
  • Strong sense of ownership

Events Coordinator

Job Location: Reston, VA
Job Type: Full Time

Full job description

As an Events Coordinator, you will be responsible for managing Active Navigation’s presence at conferences, tradeshows, partner joint programs and other events with a focus on the Americas. You will work closely with the Marketing Manager to plan, coordinate and execute all the details needed for a successful event, ensuring Active Navigation achieves the highest possible return for its investment. You will collaborate with other members of the team to assist in pre and post-event campaign activities, tracking to KPIs (key performance indicators) where possible.

With the Sales team, you will work with Sales Development Representatives on both the Federal and Commercial teams to ensure that leads from various events are passed seamlessly and followed up with in a timely matter. You will be a vital member of the Marketing team, traveling to various conferences around the country to manage on-site logistics and will be required to work the booth as an exemplary representative of Active Navigation.

Roles & Responsibilities

  • Assist with logistical, administrative, creative and lead management of conferences, tradeshows, and branded events, as well as ad hoc internal events and summits
  • Seek out new relevant conferences and speaking opportunities; serve as the first point of contact for possible events
  • Assist with demand generation and lead capture, including event registration pages, Salesforce campaigns, customer invites, and follow up communications
  • Coordinate onsite logistics, with 25-50% travel for direct, onsite management
  • Provide support for on-site Active Navigation reps; handle logistical tasks including travel, shipments, registrations, booth ordering, set-up and take-down, team prep, and related marketing campaigns
  • Report on results and analyze metrics and feedback to drive continuous improvement of the customer experience and iterate on best practices that help facilitate business outcomes

Basic Qualifications

  • 1-3 years’ experience executing events or coordinating logistics planning
  • Proven track record of operational excellence in event execution or similar function
  • Experience with collecting and reporting results
  • Experience working in a customer-facing position
  • Solid written communication skills (writing, editing, proofreading)
  • Ability to travel up to 50% of the time
  • Works autonomously, balance multiple initiatives running in parallel, and proactively solve problems
  • Meticulous attention to detail
  • A Bachelor’s degree or the equivalent additional experience

Preferred Qualifications

  • Experience using Salesforce or comparable lead/contact management systems
  • Experience using HubSpot or comparable automated communications tool

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